Eric N. Andersen

Media Markt is Europe’s largest consumer electronics retailer, with more 750 locations across the continent. Within Russia, the brand has dozens of outlets but offers internet sales through a single unified online store. This posed a problem, as the vast distances between each physical store caused logistical difficulties and the company needed a technical solution to aggregate the product and stock-level data from each location in real-time.

The company also wanted to use its increasing web presence to gather customer feedback to improve its loyalty program and streamline its recruitment process with the introduction of an online careers portal.

Meanwhile, in the company’s physical stores, the self-service terminals were slow, complex, and unpopular with customers. The machines were in need of a software refresh and a new user interface to simplify the shopping experience.

We work with a Russian commercial virtual bank headquartered in Moscow that provides its services remotely. Nowadays, it is the world’s largest online bank. The bank has no branches or physical offices, and therefore, requires a most advanced cutting-edge online platform to meet all the customers’ needs. For this purpose, the customer decided to transform the usual model of a bank and initiate an online financial marketplace with a full range of services available via mobile and desktop.